Regulatory Point of Contact

3 min

A regulatory contact point is a person or department authorised to communicate with Exotel on your behalf. This communication may include non-procedural/service-related issues.

These details should be entered into the Company Info section, as shown below: https://my.exotel.com/cinfo

The regulatory contact point should be part of the organisation and will be in charge of relaying information throughout the organisation.

It is preferable to provide a group email address with at least two people. A phone number is the cell phone number of one of the people in this email group.

You can also use the Exotel account's Super Admin credentials. This person would be the point of contact for any Exotel Account issues.

If the government or law enforcement authorities make a request, we expect you to cooperate fully in resolving the issue as soon as possible. Typically, this entails producing documents as evidence. Our Terms of Use also state the following:

You will provide us with the e-mail address and phone co-ordinates of your employee/representative who will be responsible to co-ordinate with us for the purposes of this Agreement

How it works

Consider the following NDNC violation:

Business: ABC Insurance Pvt. Ltd. Customer: Meena Sharma (Mobile: 98XXXXXX45) Customer DND status: Registered under NDNC — Fully Blocked Category

Call placed by: A telesales agent from ABC Insurance (or automated outbound dialer via Exotel) Call content:

“Good afternoon, Ma’am! I’m calling from ABC Insurance. We’re offering a limited-time discount on new health insurance plans. Would you like to know more?”

At the time of writing this article, we each have 7 days to respond to the Operator with all necessary proofs.

For organising these types of documents, we will contact the email and phone number listed under the Regulatory point of contact.