The Call Takes Too Long to Move to the Next Agent

by default, the connect applet is configured by default to ring for 30 seconds before trying the next available number to reduce this duration, 1\) identify the app with the call flow that is connecting your calls2) click on the 'edit call app' on the app bazaar > 'installed apps' section2) navigate to the connect applet 3\) you can now set the 'number of seconds to ring the agent's phone before trying the next person' field to a shorter duration (say 15 seconds)4) click 'save' and 'close' watch a short video