Why the dialled status shows no answer when it is disconnected?
3 min
Case 1: When the Agent 'does not answer the incoming call
When there is an incoming call and the agent does not answer the dialled status will show as "no answer"
"dialCallStatus": "no-answer",
"direction": "inbound",
Case 2: When the Agent 'disconnects' the incoming call
- If the agent disconnects the incoming call within 31 seconds of ring duration it will show as "busy/canceled"
- If the agent disconnects the incoming call after 31 seconds of ring duration it will show as "no answer".
"dialCallStatus": "no-answer",
"direction": "inbound",
"duration": 41,
This is because the default time set by Exotel is 31 seconds