Call Centre basic support

this is one of the most widely used use cases by our customers a greeting applet docid\ l0sf9tcawow8 lpv3 eb8 can be played out to your customers initially and the calls would get connected to the respective departments you can also use an ivr menu docid\ d eczlhwrba4qwtytbzhb to connect the customer to a particular department if there is more than one in your company even a timing applet docid 2ncabk6i6hflzfcmp0qyd can be made use of if your business is open only during specific hours