Exotel as a CRM

many indian businesses receive a majority of their leads & support requests through phone calls rather than emails so, wouldn't it be cool if exotel can also double up as a crm http //en wikipedia org/wiki/customer relationship management ? actually, no there are a number of excellent crm options available out there, so it does not make sense to try to force a crm into exotel also, we continue to provide a number of ways to integrate exotel into your crm but, what if you don't need to, are not interested in or do not want to pay additionally for a crm? there are a number of handy & helpful new search options available with our upgraded search ( call inbox advanced search docid 92yochx9lf1 cabc ngx ) particularly of interest to us are the calls that we missed so, by searching for the 'call type' we require, we get a list of all such calls now, let's say you want to return the first call, click and open the 'status' drop down and set the status to pending so that no one else tries to call them in the meantime you can also add a private note with your comments now mark the status as "closed" and that is it now, let's say you are the manager and you want to assign a missed call to someone and once you do this, the agent (in this case, shivakumar ganesan) will get an email intimation which looks like this watch a short video