I'm logged into the Exotel account but I'm not receiving calls. Why is that?

1\ is your number switched "on" in the exotel dashboard? even if you're logged in to http //my exotel in , you need to be switched on to receive calls you can check this on the top right corner of your account 2\ are you a part of the group that is configured to receive calls? for example, if the group exotel support is set to receive calls as a part of your incoming call flow, check if you're a part of the group go to the co workers & groups page and check the group by clicking on it if not, add yourself to the group by dragging and dropping your name to the group ( note only the admins have access to add the co worker into the group) 3\ momentary issues there could be momentary issues at the operator's end give it a few minutes and try again watch a short video