Build Apps
Call Centre basic support
This is one of the most widely used use cases by our customers. A Greeting Applet can be played out to your customers initially and the calls would get connected to the respective departments.
Setting Up a Simple IVR
All Exotel accounts come with a basic app called Zero App that can be used to set up a simple IVR greeting. For example, your greeting can say - Thank you for calling xyz company.
Holiday App
Playing a greeting to your customers who are trying to reach you on non-working days is a common requirement that we at Exotel are asked for. In this article, we'll help you create a 'Holiday App', to ensure these instances are handled better.
Automated Telephonic Survey App
Automated Telephonic Survey App (ATSA) offers you the ability to take your surveys from the phone directly to the cloud. Instead of conducting offline surveys, you can do the same over an IVR thereby saving you time, money, and operation costs.
The Oak Tree
The Oak Tree is a simple IVR app that lets you set up up to 4 extensions for your teams. Your callers are greeted with a welcome message and routed to the right team based on their IVR option.
Zero App
Zero is the simplest and most basic Exotel app. It helps you handle multiple calls on your number and routes the calls to a user or a group of users in your team.
Marketing
This call flow lets you save your customers' numbers for whatever purpose you desire. You can use the List Manager Applet or a Passthru Applet with an endpoint to store the numbers.