Call & SMS alerts via Email

we are not receiving missed/received call alerts via email what should i do? call type apps built using app builder zero, oak tree & other call connect apps missed call (no one in the group picked up the call) as a part of the "when nobody answers" option in call connect email address in the third option (if nobody answered the call) incoming call (that is, a fully attended call) through the email applet (if available) the second option in the zero app (then send an email to) call attempt (person cuts the call even before the system tries to connect to you) an email will be sent to the ids configured in the call attempt notification email field in http //my exotel in//cinfo more info here no email alert other notifications work outbound call to the person who makes the outbound call to the person who makes the outbound call voicemail through the email applet in app builder email address in the third option (if nobody answered the call)